Support Programs

Free product support via Pramati discussion group at http://www.pramati.com/forums.

• 1 Month Premium Product Support for 1 Named User
• 3 Day onsite assistance in deployment and performance tuning

ISV Your product deployment at marquee customer site is very important for success. Pramati Smooth Startup plan offers the best help to make sure that everything goes right- setup, installation, deployment and performance. The plan includes onsite support engineer from Pramati to work with your team when your solution goes live.

Enterprise Deployment days are always tense. Everything must go right- Setup, Installation, deployment and performance. At these times, onsite assistance from the server software provider can make the difference. Smooth Startup Support will provide you a full month premium support and a dedicated Support Engineer who understands your deployment scenario and can be available onsite to immediately address any problems that your team faces.

• 1 Year Premium Product Support for up to 2 Named users
• 24x7 Email/Phone/Web access
• Assured response and resolution agreement
• 1 Unit of Smooth Startup Support (2103-013)

The typical Support pricing model links support cost to server licenses purchased. As your team gains expertise on the Server, your support requirements are expected to stabilize, not grow. This support subscription helps you cap your support expenses while delivering on your support commitments to customers. And, for a key Customer deployment, you may avail the onsite support of a Pramati Support Engineer to ensure that everything goes right.

• Annual Support subscription
• Email/Phone/Web access
• Available in normal business hours
• For up to 2 Named Users.

You are a Multipack customer and require product support from Pramati to enable your first-line of support.

• Annual Support subscription
• 24x7 Email/Phone/Web access for up to 2 Named Users
• Assured response and resolution agreement

ISV You should buy Premium Product Support, when you have service level agreements with your customers to provide round-the-clock support and need back-to-back support commitment from your server provider.

Enterprise Availability of your departmental application is critical for your business and every problem needs to be accorded high priority and addressed immediately. Pramati provides you a dedicated support contact, 24*7 access and an assured escalation and resolution process under this Premium Product Support Subscription.

• 3 Month Premium Product Support for 2 Named Users
• 24x7 Email/Phone/Web access
• Assured 4-hour response time and priority resolution agreement
• Training on Pramati Studio for the Power User (2156-005)

You have an outsourced development team that needs to ramp up quickly to deliver your application on-time and on-budget. Such a team requires initial product training and close support during the initial phase of the project.

• 3 Month Premium Product Support for 1 Named User
• 24x7 Email/Phone/Web access
• Training - Pramati Studio for the Power User (2156-005)

This support product is specially designed for consulting companies working on J2EE project. Using this product would help your team to quickly gain speed on product usage and resolve technical issues during the development phase, thus ensuring timely completion of your project.